Customer Story:

Predicting Job Performance, Guiding Growth 

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How a polished-casual, experiential dining franchise built a validated pre-hire assessment to hire, promote, and develop stronger restaurant managers. 

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Challenge 

A growing, polished-casual dining franchise was hiring its restaurant managers without a shared, objective standard. Every operator had a different read on what made a strong Restaurant Manager, none of it documented or proven, and manager turnover running near 60 percent a year meant the company was repeating the same costly guess over and over. 

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Leadership was also wary of vendor promises. Before trusting any pre-employment assessment in their hiring, they wanted proof drawn from their own restaurants and their own managers. 

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Solution 

ForPsyte built a pre-hire assessment validated on the company's own managers. 

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Working from what the company's own leaders said sets a strong manager apart. ForPsyte tested those traits against real supervisor performance ratings and kept only the ones that actually predicted job performance. The result was a single, easy-to-read hiring score, built on this company's data rather than a generic personality test. 

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The study covered every operations leadership level, from Assistant and Kitchen Manager to General and Multi-Unit Manager, and was checked to confirm it treats every group of candidates fairly. 

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Outcome and Results 

The score works. Managers who scored higher earned higher performance ratings from their supervisors, consistently across every role, and the assessment did so without disadvantaging any group by race, sex, or age. 

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In practical terms, hiring from the top of the assessment raised the share of hires who succeed from about half to roughly two in three. Across a network of this size, better hiring on that scale projects to meaningful annual value. 

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The study did more than sharpen hiring. It revealed exactly what separates a General Manager from an Assistant Manager, turning promotion into a clear coaching plan, and it pinpointed where manager development pays off most. One validated standard now guides who the company hires, who it promotes, and how it grows its bench. 

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How ForPsyte Can Help 

ForPsyte builds this same kind of validated hiring system for your roles, your people, and your performance data. Instead of a generic personality test, you get a predictive hiring standard proven inside your own business, one your managers trust because it reflects what success actually looks like on your team. 

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From selection to promotion to development, it gives you one consistent, defensible way to make people decisions, backed by a rigorous local validation study. 

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See what a validation study could prove for your team 

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Contact us to talk through your roles and what a validated pre-hire assessment could do for your hiring.